Who we are
Metropolitan Group LLC ("Metropolitan Group," "we," "us," or "our") is a real estate investment and property management company headquartered in Philadelphia, Pennsylvania. This policy describes how we collect, use, and protect information relating to our tenants, applicants, vendors, and website visitors.
Information we collect
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Contact information: name, address, phone number, email address
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Application and tenancy data: income, employment, rental history, credit information
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Payment information: rent payments, security deposits, financial records
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Maintenance and service requests
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Communications with our team via email, phone, or property management portal
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Property access logs and security records as applicable
How we use your information
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To process rental applications and manage tenancy agreements
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To communicate regarding maintenance, lease terms, and building matters
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To process payments and maintain financial records
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To comply with applicable federal, state, and local laws
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To protect the safety and security of our properties and residents
How we share your information
We do not sell your personal information. We may share information with:
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Credit reporting agencies and tenant screening services for application purposes
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Contractors and vendors engaged for maintenance and property services
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Legal, accounting, and professional service providers under confidentiality obligations
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Law enforcement or courts when required by applicable law
Data retention
We retain tenant and applicant records for a minimum of seven (7) years following the end of a tenancy or application, or as otherwise required by applicable law.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data. Pennsylvania residents may have additional rights under applicable state law. To exercise any of these rights, please contact us in writing.
Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Changes to this policy
We may update this policy periodically. Material changes will be communicated to active tenants in writing. Continued use of our services constitutes acceptance of the updated policy.
Terms and Conditions
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We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
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You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
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If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at info@metropolitanphilly.com.
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Carriers are not liable for delayed or undelivered messages.
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As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
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If you have any questions regarding privacy, please read our privacy policy.
